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Webinar: Top 10 UX Mistakes That Hit Your Bottom Line

UPDATE 3/5: Here’s a great post on 9 common usability mistakes with examples and solutions on the Smashing Magazine blog. Thanks to Mathias Crawford for the link.

UPDATE 2/26: Thanks to everyone who attended. Those I have heard from said they enjoyed. I’ll update this post with the recording when it is available.

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I’ll be doing a Perficient Perspectives webinar on February 26th. Checkout the marketing team’s writeup below, and then head over here if you want to register to attend. (It’s free.)

In today’s economic environment, it’s more important than ever to ensure your customers have the best user experience possible. An online solution like a website can lose credibility if it doesn’t “look and feel” as good as other sites, when it isn’t easy to use, and when support costs skyrocket due to technical issues and poor user satisfaction.

With budgets tight you may not be able to begin new projects just yet, but you can make sure the experiences you do offer keep your users coming back for more. You need a customer experience that scales well to larger markets, is sticky for both old and new customers alike, is pleasing to the eye, easy to use and much more – all without increased support costs.

Join us for this installment of Perficient Perspectives as Nathan Verrill, Perficient Solution Architect, Interaction Design, shares insight and experience gleaned over the last 12 years as a User Experience professional. Nathan will share his observations on the most common customer experience mistakes to avoid in order to keep current users happy while engaging new users in a tough economy.

Speaker Nathan Verrill is a Solution Architect, Interaction Design in Perficient’s nationally renowned User Experience practice with more than 12 years of experience across a wide range of consulting projects focused on identifying and delivering web-based and other user experience solutions. His areas of expertise include interaction design, contextual inquiry, usability testing and persona development. He has participated across all project phases including discovery, design and production at marquee clients including United Health Care, Anheuser-Busch and Charter Communications. Nathan has presented at numerous conferences and events including the Hawaii Research Center for Futures Studies, Usability Professionals Association, and is the co-founder of the St. Louis chapter of the Interaction Designers Association.

© 2009 Nathan Verrill.